Important Notice: Introduction of Multi-Factor Authentication (MFA) for All Users

To strengthen the security of eMedical, Multi‑Factor Authentication (MFA) has been introduced for all users effective 22 June 2026.

MFA adds a simple extra step during login by sending a 6-digit code to the user’s registered email address.

Action Required

All users must complete the steps below to avoid login issues:

• Check their email address in eMedical is correct and accessible
• Whitelist / safe‑list: noreply.emedical@homeaffairs.gov.au
• Ensure users can easily access their email account when logging in to eMedical

Important: MFA has now been rolled out, if users cannot receive the MFA email with the 6-digit code, they will not be able to log in.

For more information and instructions, go to: eMedical Support -> Multi-Factor Authentication (MFA).

If you need help, please contact your Clinic Administrator for assistance.